Alumni Email Access Issue
Service Restored at 9:32 PM on 7/8/2025: Mailboxes of affected users have been restored and users should be able to access their emails again.
Teams AudioCode 405 HD Phones Down
Service Restored on 6/4/2025 at 1:51 PM: Microsoft has resolved the issue and the phones are working.
Service Issue Updated on 6/4/2025 at 11:59 AM: Microsoft is working on the issue affecting AudioCodes 405HD phones in North America.
Service Issue Reported on 6/4/2025 at 9:36 AM: All Teams AudioCodes 405HD phones are showing "Registration Failure" error and are not working. OIT has engaged the vendor.
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Zoom - Canvas Integration Outage
Service Issue Reported at 1:22 PM on 5/30/2025: OIT has confirmed that the issue impacting the Zoom Canvas integration has been resolved.
Service Issue Reported at 12:53 PM on 5/30/2025: The Zoom Canvas integration is currently experiencing an outage, with users unable to access Zoom via Canvas. OIT is investigating and will continue to update.
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Multiple UIS services remain unavailable, including MyCUInfo
Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.
Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.
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ServiceNow
ServiceNow, OIT’s primary service management tool, will undergo an upgrade on Friday, September 19 from 7:15 - 11:50 p.m. This maintenance is necessary to upgrade ServiceNow to Yokohama, the latest version of the software. Learn more about this update from the ServiceNow Yokohama release notes.
Impact
ServiceNow will not be available during the maintenance window. Active user sessions will be terminated when the upgrade starts at 7:15 p.m.
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Jira
The Jira work management service will undergo an upgrade that will make it unavailable from 4 to 6 p.m. on Wednesday, September 10. This downtime is necessary to upgrade Jira to the latest version.
Impact
Jira will be unavailable during the maintenance window.
Affected Services
Jira
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Microsoft Teams Calls - 430HD Physical Phone Guide
Title Alias
Microsoft Teams Calls - 430HD Physical Phone Guide
What service do you want to link the BACK button to?
Reference Service(s) - What service(s) do you want to attach this tutorial to?
VPN Emergency Upgrade
The campus’s VPN will undergo a software upgrade between 5:30 and 7:30 a.m. on Friday, September 5. Those who are using the VPN during the time of the upgrade window may be disconnected from the VPN and need to log in again. This maintenance is necessary to address bugs in the current code version and is recommended by the VPN vendor.
Impact
Those who are using the Cisco Secure Client VPN during the maintenance window may be disconnected from the VPN and need to reconnect.
Affected Services
Cisco Secure Client VPN
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Classroom Capture (Mediasite) - Playback - some users unable to view recordings
Service Restored at 5:03PM on 9/2/2025: OIT has confirmed that Classroom Capture (Mediasite) Playback is functional again.
Service Issue reported at 3:15PM on 9/2/2025: OIT is aware of an issue with Classroom Capture (Mediasite) Playback. Some users unable to view recordings. The vendor is investigating the issue.
Vendor status page: https://status.mediasite.com/incidents/l9h6xsjvgwsg
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Classroom Capture (Mediasite) Video Error
Service Restored at 8:38 PM on 8/25/2025: Classroom Capture (Mediasite) service has been restored.
Service Issue Reported at 8:24 PM on 8/25/2025: OIT has received reports of "OutofMemory" error appearing when users view Classroom Capture (Mediasite) video channels. We are working with the vendor to address this issue.