File Transfer, Storage, & Infrastructure

Windows displays incorrect folder size information on UCB Files

Issue

On Windows 10 in Windows File Explorer, when you right-click on a folder and select Properties, Windows will incorrectly calculate the size the folder selected. The true size of the folder is in almost all cases much larger.

Cause

A software bug in Windows File Explorer was introduced in 2018 that causes this issue in Windows 10. At this time, we believe the UCB Files server does not play a role in this issue.

UCB Files allows you to undelete or restore previous versions of files up to 2 weeks in the past. UCB Files keeps hourly snapshots of your data for the past 48 hours, and daily snapshots for the past 14 days.

Security access to your file share can be managed in three ways.

No current issues

OIT Resources

Documentation

• Logging In
• Sharing and sending files
• Receive and access files
• Requesting files
• Using shared folders (formerly Workspaces)

Request Forms

• Request to create a shared folder (formerly Workspaces)

Vendor-Provided Resources